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Syarat & Ketentuan

1 Introduction

SIAK.Pro is a web-based software-as-a-service platform operating in Indonesia that provides automated class registration assistance for students of the University of Indonesia. These Terms of Service ("Terms") govern your access to and use of SIAK.Pro (the "Service"). In these Terms, "SIAK.Pro", "we", or "us" refers to the service provider of SIAK.Pro, and "you" or "user" refers to the individual accessing or using the Service. By creating an account or using SIAK.Pro, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use the Service.

Please note that SIAK.Pro is an independent service and is not affiliated with or endorsed by the University of Indonesia or its official SIAK-NG academic system. The Service is provided as an educational tool to demonstrate automation and to assist with course registration, but using SIAK.Pro does not guarantee any particular outcome (such as securing a specific class) in your registration process.

These Terms constitute the entire agreement between you and SIAK.Pro regarding the use of the Service. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted and the remaining provisions will remain in full effect.

2 Eligibility

To be eligible to use SIAK.Pro, you must be a currently enrolled student at the University of Indonesia. By using this Service, you represent and warrant that you are actively enrolled in a program at the University of Indonesia.

The Service is intended for use by individual students for their own class registrations. You may not use SIAK.Pro if you do not meet this eligibility requirement. If we discover that you do not meet the requirements, we reserve the right to suspend or terminate your access to the Service.

3 Account Registration

To use SIAK.Pro's services, you must create an account and provide certain information. During registration, you will be asked to provide:

You agree that all information you provide to SIAK.Pro is truthful, accurate, and current, and you commit to promptly update your information if it changes. For example, if you change your SIAK-NG password or email address, you should update your SIAK.Pro account settings to reflect the new information.

You are responsible for maintaining the confidentiality of your accounts and login credentials. Do not share your SIAK.Pro account password or your university SIAK-NG login details with anyone. If you suspect any unauthorized access to your SIAK.Pro account or if your credentials have been compromised, notify us immediately (see Contact Information below) so we can assist in securing your account.

By registering an account, you authorize SIAK.Pro to use your provided SIAK-NG credentials to log in to the university's system and perform class registration actions on your behalf. You represent that you are authorized to use those credentials and that doing so does not violate any of the University of Indonesia's policies. (It is your responsibility to ensure that using an automated registration service like SIAK.Pro is permitted by the university's rules.)

4 Services Provided

SIAK.Pro offers various features to help automate and streamline the class registration process for students. Our core services include:

Please Note: SIAK.Pro's services are meant to aid your course registration. We strive to keep our course data and features up-to-date, but we rely on the information from the University of Indonesia's system. If you notice any discrepancies or need a course list update for your department, you should inform us so we can update our system accordingly.

5 Payment Terms

Using SIAK.Pro requires a one-time fee per academic term. We offer Pro and Premium plans. The current price for each plan is configured by the administrator and is shown to you before any QRIS payment is issued. The price displayed in the checkout or approved private payment link for your term is the applicable price for that purchase; older fixed prices, promotional prices, or prices for a different term do not apply.

One-Time Fee, No Recurring Billing: These fees are one-time charges for the specific term and are not automatically recurring. SIAK.Pro does not automatically re-bill or subscribe you for subsequent terms. If you wish to continue using SIAK.Pro in a future term, you must manually purchase the service again.

Payment in full is due before the relevant paid access is activated. You must pay the exact total shown in the issued QRIS, including any small unique matching code included in that single total. The matching code is used to identify the payment and is not a separate service fee or plan value.

Pro-to-Premium Upgrade: An upgrade is available only through a private link created by an administrator for an eligible, active Pro purchase in the same term. The commercial upgrade difference is frozen when that link is created. It equals the Premium price that applied to the historical pricing state approved for the original Pro purchase, minus the original Pro plan price credited to that purchase. The original payment's unique matching code is not part of the Pro credit. If an issued upgrade QRIS expires, a reissue keeps that frozen commercial difference and changes only the new matching code and payment window. You must expressly consent to the current Terms and Privacy Policy on the private link before any payable upgrade QRIS is issued.

6 Refund Policy

Our pricing is coupled with a refund assurance based on the actual price you paid after any discounts or promotions. This policy is a cornerstone of our service integrity. In all refund scenarios, 15% of the applicable fee is retained as a non-refundable amount to cover administration and server operational costs incurred regardless of the outcome. This means the maximum possible refund is 85% of the applicable amount paid.

You are eligible for a refund of up to 85% of the applicable amount paid if you request a cancellation before your scheduled SIAK war begins. If our service fails to register one or more of your desired courses after the SIAK war, you may be eligible for a partial, performance-based refund. This applies to both Pro and Premium plan users. The refund is calculated proportionally based on the number of courses missed relative to the total number of courses requested and is capped at a maximum of 85% of the applicable amount paid.

A performance-based refund is available only if, at your scheduled SIAK war time, your current-semester tuition or administrative registration has been fully completed and your SIAK-NG account can open the Isi/Ubah IRS menu. A registration attempt that is blocked, rejected, or unavailable because tuition or administrative registration is unpaid, incomplete, not yet processed, or otherwise prevents access to Isi/Ubah IRS is a user-account readiness condition, not a failure by SIAK.Pro, and is not eligible for a performance-based refund. SIAK.Pro cannot inspect your UI payment or administrative registration status, so you must verify these conditions before your scheduled SIAK war. Unexpected updates to the university's SIAK system can also occur and may impact service delivery.

Combined Upgrade Purchase: Once a Pro purchase is upgraded to Premium, the original Pro payment and the incremental upgrade payment are treated as one combined purchase for that term. Any approved cancellation or refund of that upgraded purchase applies to the combined purchase, cancels both linked payments for access purposes, and revokes all SIAK.Pro access for that term. A refund does not restore or downgrade the account to Pro. The same maximum-85% policy above governs the combined amount eligible for refund. For determining whether the current-semester tuition and Isi/Ubah IRS exclusion applies, the Terms version stored on the original Pro order controls; upgrade consent does not rewrite that original order's consent version.

To request a refund, you must contact us via our official support channel (see Section 11). For performance-based refunds, please contact us within 7 days of the registration event and provide proof of the missed courses (e.g., a screenshot of your schedule). Once your request is verified and approved, refunds are typically processed within 10 business days. Except for the scenarios described above, all payments are final and non-refundable after the class registration period has begun.

7 User Obligations

By using SIAK.Pro, you agree to comply with the following obligations and responsibilities. These are important rules to ensure the service works properly and fairly for all users:

We reserve the right to suspend or terminate your access to SIAK.Pro if you violate any of the user obligations listed in this Section.

8 Service Availability

We aim to provide you with a reliable service, but SIAK.Pro does not guarantee uninterrupted or error-free availability.

9 Limitation of Liability

No Warranties: SIAK.Pro is provided on an "as is" and "as available" basis. Use of the Service is at your own risk. We do not guarantee that the Service will meet all your expectations or successfully enroll you in every desired class.

Limitation of Damages: To the extent permitted by applicable law, in no event will SIAK.Pro be liable to you for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the Service. This includes damages for lost opportunities, academic delays, or personal stress.

Maximum Liability Cap: To the fullest extent permitted by law, the maximum aggregate liability of SIAK.Pro to you for any claims arising from or related to the Service is limited to the total amount you actually paid us for the Service in the semester in question. For example, if you purchased a plan for a discounted price of IDR 150,000, our maximum liability to you for that semester will not exceed IDR 127,500. If you have not paid any amount, we owe you no damages.

No Liability for Certain Causes: Furthermore, SIAK.Pro will not be responsible for any failure to perform due to causes beyond our reasonable control. This includes, but is not limited to:

Acknowledgement of Risk: By using SIAK.Pro, you understand and accept the above risks and limitations. We highly recommend that you double-check your course enrollment status in your official university system after the registration period to verify the results.

10 Modification of Terms

We may revise or update these Terms of Service from time to time. A material change applies to a new plan purchase only when you expressly consent to the version shown at checkout. Each original plan purchase remains governed by the consent version stored on that order; a dashboard readiness acknowledgement, continued website use, or later operational setup does not replace that purchase contract. If you buy access for a later term, that new purchase is governed by the Terms version you accept for that purchase. An upgrade may require separate consent for the upgrade transaction, but it does not rewrite the original Pro order's stored consent version.

11 Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the SIAK.Pro service, please feel free to contact us.

WhatsApp (Official Support Contact): +62 819-3122-6675 This is our primary customer support channel. You can send us a message via WhatsApp for assistance with onboarding, troubleshooting, or any inquiries about the service or these Terms.

Thank you for reading and understanding SIAK.Pro's Terms of Service. By using our platform, you agree to these Terms. We wish you the best of luck in your class registration ("SIAK war")!